Virgin Blue group of airlines update as of 1600 (AEST):
The first link is an article in The Australian that highlights the frustration of thousands of customers who were stranded in airports all over Australia after a technology failure of Virgin Blue Airlines. The failure resulted in the airline's internet booking, reservations, check-in and boarding systems to crash. Virgin Blue is the 2nd largest airline in Australia and this failure caused flight cancellations for 50,000 customers. Although the systems are now working, flights are continuing to be cancelled. The second link is a press release by Virgin Blue that highlights their frustration with Navitaire who failed to hold up their end of their contract and fix the problem in a timely manner. There is also the latest information on flight cancellations and how to claim expenses incurred because of cancelled flights.
No comments:
Post a Comment